Firefighter & EMS Apparel
Jackets & Outerwear
511 Tactical Apparel
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Frequently Asked Questions
Do You Offer Bulk Pricing?
Yes, based on pieces ordered at one time/on same order, bulk discount will be applied to total product cost. Call us at 1-800-940-3082 for more info.
The discount is applied based on quantity and as a discount off the Regular List Price (MSRP).
Your order can be in assorted styles, sizes and colors. Customizing charges are not included in discount policy.
What are your shipping & handling charges?
We charge a flat rate for ground shipping based on the total value of your order. If you choose to expedite your order by UPS Air Service, regular UPS published air prices apply. See the flat rate chart for ground service below:
Regular UPS shipping rates apply for all air shipments.
How fast can an order be shipped?
Orders placed before 3PM (ET) are shipped within 24 hours. Customized orders take approximately 2 to 3 weeks.
Are there any order minimums?
No. Absolutely NO order minimums!
What if I can't find what I'm looking for on this website?
Visit our Express Quote section. Express Quote allows you to describe the product(s) you are looking for and we will search for that item at the best available price!
What is your return policy?
Since our garments are unconditionally guaranteed, any unworn stock items can be returned for exchange or credit within 30 days with no restocking fee. Customized (decorated) items however are not returnable. Simply call our Customer Service line (1-800-940-3082) or e-mail firstname.lastname@example.org